| ADD BILLER | VIEW BILLER | EDIT AUTOPAY | DELETE BILLER | VIEW/PAY BILLS | VIEW SCHEDULED BILLS | VIEW PAYMENTS MADE |
To start making online bill payments you first need to register the biller to your list of billers using the "Add Billers" option after logging into SBI Internet Banking. To add a biller to your personal list of billers, select the city and then select the biller. You will need to provide a Nickname and certain Biller Specific Details.
Nickname - helps you in identifying the bill for any future reference (eg MyHutch, HomeTel)
Biller Specific Details - is your unique account number with the biller and is always mentioned on every paper bill sent to you by the biller. Please provide such information accurately so as to facilitate us and the biller to relate to your service correctly. We suggest that you keep a recent bill with you to refer to when you input the Biller Specific Details.
You can pay various billers who receive electronic payments including Electricity, Telephone, Mobile, Insurance, Credit Card and Gas companies. The categories of billers available through e-PAY are:
View and Pay Bill - In case of such billers, the bills can be viewed at onlinesbi.com before payment. This will be in addition to the physical bills received by you regularly. You need to add each biller in respect of whom you want to avail of the e-PAY facility. The bills will be presented to you from the next billing cycle and you can make payments through e-PAY against such electronic bills (eg MTNL Mumbai, LIC).
Pay Bill - These are billers who present bills only in the physical format, and hence no bills will be presented at onlinesbi.com. However, such billers accept payments electronically. You can therefore make payments immediately to such billers after you have added them to your biller list. In such cases it is advisable that you keep your bill handy while making payments on www.onlinesbi.com (eg Hutch Delhi, RPG Cellular Chennai).
Payment Only - These are entities who do not normally raise bills, but directly accept payments (eg charities - CRY, Trusts - Siddhivinayak Temple). You can therefore make payments immediately to such entities after you have added them to your biller list.
This page contains the list of billers that you have added through the Add Billers option. The list includes key details like Biller Friendly Name, Nickname, and the Payment option (AutoPay) set-up by you. You can view additional details by using the View Details option.
This is the personal list of Billers registered by you to make payments electronically. All billers that you successfully register are reflected here. The list contains the following details:
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Biller Name |
Official name of the Biller |
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Biller Nickname |
Convenient name assigned by you for the Biller while adding it |
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Your Profile with Biller |
Unique identification number or combination of numbers assigned to you by your Biller. These details are always available on the physical bill |
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Payment Option |
Option (including AutoPay) chosen by you for making payments to the Biller |
If you select the AutoPay option, the Bank will pay your bill automatically without requiring you to schedule/ authorize each time. You can also set an ‘AutoPay Limit’ up to which the payment will be made automatically, and exceeding which you will have to give a payment instruction by using View / Pay bills option.
This page contains the list of Billers you add through the Add Billers option. The list includes key details like Biller Friendly Name, Nickname, and the Payment option (AutoPay). You can edit AutoPay details using edit AutoPay option.
On Click of Edit AutoPay link, you will be displayed a screen where you can edit AutoPay preference for your biller.
Please note that, the debit to your designated bank account may take place upto five working days prior to the due date to ensure payment to the Biller by the due date. Please ensure that your bank account has sufficient funds to cover the bill amount.
Also note that bill amounts that exceed the AutoPay limit that you have specified will not be processed. You will have schedule such bills manually through the View/Pay Bills option.
This page contains the list of Billers you have registered through the ‘Add Billers’ option. The list includes key details like Biller Friendly Name, Nickname, and the Payment option (AutoPay). You can delete this biller registration by using delete biller link.
Once you delete a biller from your personal, you will not receive the bills electronically and thus you cannot make payment for this biller using SBI e-PAY.
You can re-register for a deleted biller by adding the same biller using Add Biller option.
Payment to a "View and Pay Bill" Biller
Once you add a biller to your personal list through the Add Billers option, you are ready to receive your bills online in your Bill Inbox. It normally takes three to four days for a Biller to receive and verify your biller specific details. After verification, all subsequent bill details are presented electronically through Bank. (Please note, that you will continue to receive your physical bill from the Biller.)
For every bill, the key details like Biller Friendly Name, Nickname, Total Bill Amount, Due Date are displayed here.
As soon as your bill arrives, it is displayed in View/Pay bills section you can schedule / pay the bill by simply clicking on ‘Pay’.
On click of pay you are taken to a payment confirmation page where you will be displayed following
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Biller Friendly Name |
Name of the Biller in a user-friendly form |
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Nickname |
Convenient name assigned by you for your Biller, during the addition to Biller list |
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Bill Amount |
Total amount due for the bill |
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Bill Date |
Date of generation of bill |
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Due Date |
Date by which the payment instruction should be given to the Bank to pay your biller. Generally we take 2 working days to process your bill payment, so your due date is displayed as: Actual Due Date (as indicated on your bill) less 2 days |
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Pay Amount |
Amount to pay the biller |
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Make Payment on |
Date when the payment should be made to your biller. Default value displayed is current date. You can schedule a bill payment for a later date by modifying this. This date can be greater than due date for billers who accept payment after due date |
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Pay from |
Bank account from which the payment should be made |
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Remarks |
Any payment specific remarks for your / billers reference |
In case you do not authorize a payment of the bill in the Bill Inbox, then the bill moves to the Archives after the expiry of the bill.
Terms and Conditions for bill payments (such as late payments, part payments etc.) might be different for each biller.
Payment Receipt (OTRR)
Once you authorize a payment by clicking on ‘Pay’, you get a confirmation - Online Transaction Request Receipt (‘OTRR’). Here, you can see the details of your payment instruction, like the Debit Account, Debit Branch, Amount, Remarks and Status in addition to a unique ‘Transaction ID’.
Payment to a "Pay Bill" or "Payment Only" Biller
Once you add such a biller to your personal list through the Add Billers option, you are ready to pay your bills online through SBI e-PAY.
(Please note, that you will continue to receive your physical bill from the Biller.)
For every biller, the key details like Biller Friendly Name, Nickname, and pay button is displayed here.
Once you click on ‘Pay’, you will be taken to a payment confirmation screen, where you can make a payment to this Biller by entering payment date and the amount that you wish to pay.
Once you have scheduled a payment successfully, the bill moves from your View / Pay Bills section to the Scheduled Bills section. Here, you have the option to pay the bill immediately, or Cancel if you wish.
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Biller Name |
Name of the biller in a user-friendly form |
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Nickname |
Convenient name assigned by you for your Biller, during the addition to Biller list |
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Bill Date |
Date of bill generation |
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Due Date |
Date by which the payment instruction should be given to us to pay your biller. Generally we take 2 working days to process your bill payment, so your due date is displayed as Actual Due Date – 2 days |
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Bill Amount |
Total amount due for the bill |
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Payment Amount |
Amount that you are paying the Biller |
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Scheduled Payment Date |
Date on which the payment will be made to your Biller |
This section displays the your bill payment transactions with following information.
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Transaction ID |
Unique transaction number assigned to your bill payment transaction by the Bank; please quote this in all correspondence with the Bank |
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Payment Amount |
Amount paid by you to the biller against a payment instruction issued by you |
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Payment Date |
Date of transaction |
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Status |
This is the status of payment instruction given by you. |
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Biller Transaction Ref |
Unique transaction reference with which a biller identifies your payment |